Frequently Asked Questions

Here are the dimensional measurements for our various models.
Floating steps can be a problem if all the air has NOT been removed from the insides of the step system.If the step is floating, the installer needs to ensure that the correct amount of sand has been added and the step has been purged of all air. Click above for more solutions!
The add-on portion of the Curve Step (item #CCX-AG-2) can only be installed on the right side of the base step unit.
NO!! If the appropriate amount of sand is added, the steps do not float.