Missing or Warranty Parts

Missing, Warranty *
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Please fill this form out to the best of your ability. The better you fill this out and the more descriptive, the better we will be able to help.

IMPORTANT: If you are trying to reach us regarding parts for what you believe is a Step-1 swimming pool step, please read this first. There is a nearly identical Chinese-made rip-off of our product in the marketplace and we cannot entertain their service and repairs: READ ABOUT THE CHANGE IN PROCEDURE FOR STEP-1 PARTS.

NEED REPLACEMENT PARTS? Click your product type below! 


Help with the form:

Address: Please double check your address. Erroneous addresses could cause a delay or nonshipment.

Product / Model Number: You should be able to get this from the carton it was in. If you no longer have the carton and do not know what model it is, please use the menu above and search the site for the product. This will help us expedite your inquiry.

Part Description: Be as descriptive as possible. This will allow us to quickly ship you the CORRECT item you need.