Click here for details about the "Curve Recall".

How do I prevent my Curve step from floating?

Floating steps can be a problem if all the air has NOT been removed from the insides of the step system. Please make sure you add the required amount of sand into the side panels. Please see step #10 of instructions. Put 20 pounds into each side panel, fill the bottom opening, cap, then pour remaining sand in the top opening. DO NOT cap the top openings so the cavities can be filled with water. If you capped the top openings after adding sand, please remove the caps to allow water to enter side panels. After placing the steps into the pool they must be tipped in different directions to allow all the air-filled cavities to fill with water. See step #17 of...

Pool steps with split treads and handrails after winter storage

This spring,  as in the past few springs, we’ve been receiving numerous emails and phone calls lately from consumers telling us that the treads and handrails of their swimming pool steps split this past winter. In almost all of those cases, it’s not our product. A few years ago a competitor totally ripped-off our model Step-1’s look (except for tread color) and product design (except for the sole patented item on the treads). It’s their products that are failing. Their steps are produced overseas and do not mirror the rigid quality standards that we use. If your pool step has WHITE treads, it is not a Confer Plastics pool step — and our treads are not compatible as replacements. The images below show how their step looks nearly identical to ours, except for those white treads. Also, you will notice that their step has a spindle look in the side panels, another tell-tale sign....