When winterizing my swimming pool, how do I get my ladder or pool step out when it is weighed down with water?

When winterizing my swimming pool, how do I get my ladder or pool step out when it is weighed down with water?   A two-person lift — and removal of the fill/drain plugs — usually gets the job done, but if you are left to winterize on your own, a simple siphon kit will help. By siphoning most of the water out of the legs of the ladder or out of the side panels of the pool step it will make it lighter and more buoyant. Depending upon the ladder or pool step, removal of the handrails or some of the treads may be...

Photos now required for all concerns regarding Step-1 pool steps

We hate to cause headaches but, effective immediately, all customer phone calls and emails concerning product failure on what they believe to be our Step-1 swimming pool step must be accompanied by a photo of their step. Here’s why… This swimming pool season, as has been the case over the past few, we’ve received numerous emails and phone calls from consumers telling us that the mounting brackets and handrails of their swimming pool steps split this past winter or during setting into the pool. We have found that in almost all of those cases, it’s not our product. A few years ago a competitor — Asia Connection — copied our model Step-1’s look and product design (except for the sole patented item on the treads). It’s their products that are failing. Their steps are produced overseas and do not mirror the rigid quality standards that we use here at Confer Plastics, where we make our products in the good ol’ US of A. How do we (and you) tell them apart? If your pool step has WHITE treads, it is not a Confer Plastics pool step — and our treads are not compatible as replacements. We’ve always made ours with grey treads and with a different means of assembly. But in 2016, just to add to the confusion and rip-off of our line, Asia Connection has also introduced grey treads and blue treads (the latter being a special color that we’ve manufactured for one of our suppliers). Related to these treads, you can also tell them apart by how they attach to the side panel. Our treads are inserted...

Is my ladder/step making algae in my swimming pool?

Even though algae growth in your pool can be very frustrating and aggravating it’s important to understand plastic does not cause it to grow. Anything that is placed in the water provides the vehicle for algae to attach to and grow. There are several solutions to this problem. First of all you water chemistry must be as perfect as possible, which can be very difficult to achieve during hot summer months. Your pool dealer should be able to advise you in this area. Secondly, before placing the ladder or steps in the pool at the beginning of the season be sure that the ladder is as clean as possible. A 1:1 mixture of bleach and water is best for this. Also, adding bleach or liquid chlorine to the hollow interior of the ladder or steps will help to prevent algae...

Do I need a liner protector pad under my ladder or steps?

The simple answer is that it is never a bad idea to offer this extra protection device for your liner. Over the years, liner material has become thinner and more susceptible to rips or tears. Confer Plastics does not sell liner protector pads. Many online pool stores, as well as your local pool store, offer them. A less costly alternative to pool liner protectors is a simple bath mat which can be purchased at almost any department...

Why can’t I buy just a connecting rail — and not the whole enclosure — for my Step-1s?

Each year we get a dozen or so inquiries from consumers asking if they could purchase only the connecting rail (and not the whole enclosure system) to connect two Step-1s together. We cannot sell those kits that way. Due to insurance requirements and specific building codes in most municipalities across the US, we must sell a complete enclosure kit which includes pickets and a self-closing, self-latching gate to enclose the outer step unit. By doing so it makes the steps safer by restricting access to the pool. As always, with swimming pools safety is the most important...

I own a pool & spa store. How can I get some brochures?

If you would like some of our brochures, please contact John Schneider at john@conferplastics.com. Please include your name, company name, and mailing address. Please indicate how many copies you need and what brochure(s) you would like….our pool ladder & step brochure or our spa & patio...

Should I winterize my swimming pool ladder or step?

We strongly recommend pool ladders and steps be removed from the swimming pool during the off season (winter months). For safety reasons this also applies to pools located in warmer climates. Unsupervised access to the pool must not be allowed. Carefully lift the pool ladder or step over the pool wall. Two to three people will make this much easier. Lay the pool ladder on its side then remove caps located at top of ladder legs to drain the water. For pool steps, lean the step onto its back edge to drain the water. The sand permanently remains in step. Place plugs back into ladder to avoid loss. Store ladder or step indoors or cover to keep...

How do I prevent my Curve step from floating?

Floating steps can be a problem if all the air has NOT been removed from the insides of the step system. Please make sure you add the required amount of sand into the side panels. Please see step #10 of instructions. Put 20 pounds into each side panel, fill the bottom opening, cap, then pour remaining sand in the top opening. DO NOT cap the top openings so the cavities can be filled with water. If you capped the top openings after adding sand, please remove the caps to allow water to enter side panels. After placing the steps into the pool they must be tipped in different directions to allow all the air-filled cavities to fill with water. See step #17 of...

Pool steps with split treads and handrails after winter storage

This spring,  as in the past few springs, we’ve been receiving numerous emails and phone calls lately from consumers telling us that the treads and handrails of their swimming pool steps split this past winter. In almost all of those cases, it’s not our product. A few years ago a competitor totally ripped-off our model Step-1’s look (except for tread color) and product design (except for the sole patented item on the treads). It’s their products that are failing. Their steps are produced overseas and do not mirror the rigid quality standards that we use. If your pool step has WHITE treads, it is not a Confer Plastics pool step — and our treads are not compatible as replacements. The images below show how their step looks nearly identical to ours, except for those white treads. Also, you will notice that their step has a spindle look in the side panels, another tell-tale sign....